CANCELLATION OR

MISSED APPOINTMENT POLICY 

To continue to provide timely, quality care, the following policy has been created for the patients of 3 Rivers Health Centers:

1. Unless there are extenuating circumstances, a 24-hour notice of cancellation is required for all scheduled appointments. Failure to give a 24-hour notice may result in a $50.00 fee.

2. You will be asked to reschedule your appointment if you are more than 15 minutes late.

Return Policy

Effective February 2026

Return Policy

This policy applies to all products purchased from 3 Rivers Health Center or Blue Moon Apothecary, both Blue Moon Products, BioMatrix products, Herbal Plus, My Forte Oils and any other 3rd party products sold by us.

Within 30 Days of Purchase

  • Returns accepted on unopened products only

  • Full refund issued to original payment method

  • Return shipping is free only if the error was ours (wrong item or damaged in transit)

  • If the return is due to customer preference or ordering error, the customer is responsible for return shipping

  • Refunds are issued after the returned product is received and inspected

31–60 Days from Purchase

  • Returns accepted on unopened products only

  • Refund issued minus a 20% restocking fee

  • Customer is responsible for return shipping

  • Refunds are issued only after the returned product is received and inspected

After 60 Days

  • No returns accepted

  • No refunds

  • No store credit

Product Condition Requirements

To qualify for a return:

  • Products must be unopened, unused, and in original packaging

  • Proof of purchase is required

  • Opened products are not eligible for return due to hygiene and safety standards

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, we will replace it at no cost to you. Please contact us promptly so we can resolve the issue.

Why This Policy Exists

This return policy helps protect our business from:

  • Inventory aging

  • Administrative handling time

  • Non-refundable payment processor fees

  • Abuse of long-term returns

These measures allow us to continue providing clean, high-quality herbal products at fair pricing.

How to Start a Return

Please contact customer support before sending any products back. Unauthorized returns may not be accepted 🌿

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